Terms & Conditions – Orient Electronics

Welcome to Orient Electronics.

By purchasing products from Orient Electronics, customers agree to the following Terms & Conditions. Please read these terms carefully before placing an order or purchasing any product.

1. Product Warranty Policy

Orient Electronics provides warranty support on selected products according to the applicable product category and warranty conditions.

1.1 Television (TV) Warranty

  • All eligible TVs come with a 1-Year Warranty.
  • The warranty covers manufacturing defects and technical issues under normal usage, subject to applicable warranty terms.
  • Any physical damage, including broken screens, cracked panels, scratches, dents, or damage caused by mishandling, is not covered under warranty.
  • Damage caused by improper installation, accidents, negligence, or unauthorized repairs will not qualify for warranty service.

1.2 DJI Products Warranty

  • Eligible DJI products come with a 1-Year Warranty, subject to the applicable manufacturer warranty policy.
  • The warranty covers eligible manufacturing defects and technical malfunctions.
  • Physical damage is not covered under warranty.
  • Broken parts, cracked bodies, damaged gimbals, water damage, accidental drops, and damage caused by misuse or mishandling are not eligible for warranty claims.
  • Any warranty claim will be subject to product inspection and applicable warranty conditions.

2. DJI Warranty Service & Processing Time

  • DJI warranty claims may require approximately 30–40 days for processing and service.
  • The processing time may vary depending on product inspection, manufacturer approval, spare parts availability, and service-center procedures.
  • Customers are required to bear the applicable transportation, courier, or shipping charges for sending products for warranty service.
  • Orient Electronics will communicate relevant warranty updates whenever available.

3. Warranty Claim Procedure

To request warranty service, customers must follow these steps:

  1. Bring the product physically to the Orient Electronics showroom.
  2. Provide the original purchase invoice or proof of purchase.
  3. Ensure that the product and its relevant accessories are available for inspection when required.
  4. The product will be inspected to determine whether the issue qualifies for warranty service.
  5. Eligible products will be processed according to the applicable warranty policy.

Important: Warranty claims cannot be processed without physically submitting the product to our showroom.

4. Physical Damage & Warranty Exclusions

The following issues are not covered under warranty:

  • Physical damage, accidental drops, or impact damage.
  • Broken screens, cracked panels, or damaged bodies.
  • Water, liquid, or moisture damage.
  • Damage caused by improper handling or misuse.
  • Unauthorized repair, modification, or tampering.
  • Damage caused by electrical fluctuations, improper power supply, or external factors.
  • Normal wear and tear or cosmetic damage.

5. Customer Responsibilities

Customers are responsible for:

  • Checking the product condition upon delivery or collection.
  • Keeping the original purchase invoice safely.
  • Using products according to the manufacturer’s instructions.
  • Taking appropriate care to prevent physical damage.
  • Bringing eligible products to our showroom for warranty inspection.
  • Paying applicable transportation or shipping charges associated with warranty service.

6. Warranty Inspection & Approval

All warranty claims are subject to product inspection and verification.

Orient Electronics reserves the right to reject warranty claims involving physical damage, misuse, unauthorized repairs, or other conditions excluded from the applicable warranty policy.

Final warranty approval and service decisions will follow the applicable manufacturer or authorized service-center policy.

7. General Terms & Conditions

  • Warranty coverage begins from the original purchase date unless otherwise specified.
  • Warranty is applicable only to eligible products.
  • Customers must provide valid proof of purchase for warranty claims.
  • Warranty periods and coverage may vary depending on the product and manufacturer.
  • Service timelines are estimates and may change depending on technical or logistical circumstances.
  • Orient Electronics reserves the right to update these Terms & Conditions when necessary. Updated terms will be published on our website.

8. Contact Information

For product information, warranty claims, and customer support, please contact us:

Business Name: Orient Electronics

Phone: 01672231185

Website: https://orient-electronics.com/

Showroom: Orient Electronics, Dhaka, Bangladesh.

For warranty-related assistance, customers are requested to visit our showroom with the purchased product and original invoice.

Thank you for choosing Orient Electronics.

Your trust and satisfaction are important to us.